WEBSITE SUPPORT

CONCENTRATE ON WHAT YOU DO BEST AND LET US HANDLE THE REST!

It’s time to eliminate your business headaches with supreme website support!

New Wave Design is here to solve one of the biggest problems in the web industry, hidden costs after your site is launched. Talk to New Wave Design today about getting supreme website support!

Did You Know That Your Website Is A Vital Part Of Your Business?

You have a website that is a vital part of your business. You use your website to gain new customers, generate new ones and finally generate revenue (I hope). It’s a network where customers, clients, providers, associates and new employees will learn about you and interact with you. It is essential to the success of your business and you want to rest knowing that it will be up and running 24/7 without disruption.

All Software Is Susceptible 

Unfortunately that is the world we live in now, all software needs updating.  This includes the software that makes your website run. If you are not aware of this you are out of the loop and your competition is probably at the forefront coming up with new sites and marketing strategies. More and more people are connecting online, making it harder to stay ahead and keep up. With that being said this leaves more websites open to hacking and being attacked with viruses, this includes major companies and their sites.

Do You Have Time To Do It Yourself?

We all know there are not enough hours in the day and having to keep up to date with your website is now added to your to do list. Unfortunately your website can’t wait for you to have the time to maintain it. Having your website up to date, secure and backed up can take a lot of time. This is another added chore that takes away from the things you should be concentrating on. Technology is for ever changing can you keep up with it?

Basic Help

Yeah there are many places and options for you to use to keep your website supported. Heck some of them will be cheaper then we offer, but will they pay attention to even the smallest details of your business and website? Will they truly know your business needs? Probably not because they are too busy taking care of the thousands of customers they already have.

Our Help

If you have read this far then it’s probably for one or two reasons. 1. We know your business already and your website, because we built it or we may have worked on it for you. So we know how everything works and is put together. We also know the software it was built on very well, because 95% of the websites we have built over the many years we have been in business have been built on this very software. So who best to support you and your business?  2. You know we are right and you know what we say is nothing but the truth, without holding anything back.

What Do We Offer?

We will do all the things you don’t want to do or have time to do to.  Depending upon your package we will perform small tasks on your website throughout the month, this will ensure your website is perfect. Either case we offer supreme website support.

The benefit

Well working with us off course lol! No seriously working with us will save you much needed time and of course money.  Again you can concentrate on more important things.

We are busy

We can’t lie, like doctors, lawyers, plumbers and any good service professionals in demand, good people like us are in demand these days and it doesn’t look like it’s going to change anytime soon. Because of this we only accept website support clients on application basis.

What Can The Time Be Used For?

  • Website updates to the theme, platform and plugins
  • Backups
  • Security features
  • Theme Customization
  • Membership/ Class Features added
  • Ecommerce added (may require an additional fee)
  • Email Setup
  • Content added and or removed
  • Website Fixes
  • Broken Links
  • Content Writing/Fixes

Why do I Have to Apply?

We ask our clients who need more than one hour of support to apply to make sure we can give 1000% support to all of our clients. We want to make sure we have the time to take you on as a website support client. Because of this we made our support plans available via application only.

Additionally you don’t have to be a current client to apply for our website support services, but your website must be on the WordPress platform.

We came up with this service to offer our clients a capable partner who can help you take their business to the next level.

YOUR INVESTMENT

Our support services can be purchased at an hourly rate or you can purchase monthly support services. Please contact us for a custom quote

READY?

If you think we would be a good match contact us with your needs and we will get back to you as soon as possible.

HOW DOES IT WORK?

It is really easy to get support from us, once we receive your inquiry we will send you a questionnaire to get to know you and your business needs. We will contact you with package options; simply pick a package or select our hourly support plan. Once you are approved we will send you a customer number. When you need support you can send us a support ticket and we will get to work on your project as quickly and efficiently as possible with an average turnaround time of 48-72 hours after receiving your request and during our normal business hours. If your support requires more time we will let you know. The work performed is billed in 15 minute increments and subtracted from the package purchased.

If we require additional information or what you require will incur an additional fee, we will contact you to find out how you would like to proceed.

About Us

We’re a professional business, website design and marketing consultancy based in North Carolina, serving local and national clients.

If you need help with your next project and want to take your business to the next level, please give me a call 980.202.3106.

Office Hours:

Monday - Friday 9 am -5 pm EST.

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